Rudy
van Marum
Leadership · ITSM · PM² · AI-driven delivery
Bringing balance back to recruiting — where candidates are assets, not resources.
I take control of struggling or unstructured IT services — recover failing contracts, stand up service management where none exists, and turn chaos into ITIL-based operations people trust. Twenty years across healthcare, finance and education. Now building AI tools to make hiring fairer.
Paste a job description.
Meet the candidate.
Meet the candidate.
An AI tool I built reads any role and generates a tailored candidate page on the spot — a fairer hearing than a keyword scan.
What I bring
Leadership & decisions
Teams up to 11 · tool, vendor & budget calls · board-approved proposals
Crisis & recovery
Built a bank's support op from scratch · a hospital's first ticket system · COVID remote pivot
Organisation
PM² (EU Commission) · PRINCE2 · ITIL 4 · writing the procedures that never existed
Languages
Dutch
Native
LB · EN · DE
C2 — proficient
French
C1 — proficient · cross-border teams
Systems · the evolution
ITSM platforms
ServiceNow · ServiceDesk Plus · Zammad
Project & ops
Wrike · Lansweeper · Intune · SCCM
Then → now
VMware / Avaya era → modern ITSM → AI
AI practiceGoverned
ClaudeChatGPT
GeminiManus
AstroVercelTursoNode
I run these models through a governed “second brain” — a structured knowledge base that grounds each model in verified context, keeps decisions consistent and auditable, and keeps sensitive data inside the EU/EEA. On top of it I design and ship dashboards, websites and original tools.
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